Frequently Asked Questions
Everything you need to know about our premium apparel and service.
How can I track my Polo Assn order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my polo shirts to prevent shrinking?
To maintain the quality of your garments, we recommend machine washing in cold water with like colors and tumble drying on low heat or air drying.